DRAFT · FINAL WORDING PENDING LEGAL REVIEW
Terms, in plain 
English.
These are the rules for working with us. The promises on our website are in here too, so you can hold us to them.
LAST UPDATED November 3, 2026
DRAFT · FINAL WORDING PENDING LEGAL REVIEW
English.These are the rules for working with us. The promises on our website are in here too, so you can hold us to them.
LAST UPDATED November 3, 2026
THE SHORT VERSION
Ruberio is a design studio registered with the Dutch Chamber of Commerce (KvK) under number 97390763, at Burgemeester ter Veerstraat 15, 5066 GK Moergestel, the Netherlands.
For a one-time payment of $49 we build a working preview of your website and publish it at a private link within 48 hours of receiving the details we ask for. The preview stays online for 14 days.
If your preview is not at your private link within 48 hours of receiving the details we ask for (the short call and your photos), we refund the $49 in full and still deliver your preview. A short email to info@ruberio.com is all it takes. We process the refund within 72 hours, and you can expect it on your card within 14 days. If you then buy your website, you pay the website price; the refunded $49 is not deducted again.
Looks-Like-You Guarantee. While your preview is online (14 days), you can ask for up to three rounds of changes. A round is one request with everything you'd like changed, sent with "Request a change" in your preview. We make each round within 48 hours. If, after at least one round, your preview still doesn't feel like your company, email info@ruberio.com before the 14 days are up and we refund the $49 in full. You don't need to give a reason. We process the refund within 72 hours, and the preview then goes offline.
The guarantee is about how your preview looks and reads, not about results such as calls or customers. The $49 is refunded once per preview: if it already came back because your preview was late, it isn't refunded again.
If you don't buy your website, you owe nothing more and the preview goes offline after 14 days.
A late preview and the Looks-Like-You Guarantee are the only reasons we give refunds, apart from the cases described under Changes we make for you. Other payments, for the preview, your website, add-ons or monthly plans, are not refunded.
Your website price is shown on the checkout page before you pay for the preview. That price is fixed for your business from that moment and is not increased after you have seen your preview. The $49 you paid for the preview is deducted from it.
Add-ons you pick are shown in your preview first, so you see how they look. After you buy, we connect them for real; your website with its add-ons is ready within 72 hours.
Your website price covers a complete website: every page in your preview, a contact form, and access to your own dashboard. Add-ons are not included; you choose them separately, at the price shown before you pay.
How we handle the details your customers leave on your website and in your dashboard is set out under Your customers' data and in our Data processing addendum.
Until you buy your website, the preview, its design and its code belong to Ruberio. Your own logo, photos and texts remain yours at all times.
Once you have paid for your website in full, the design and the code of your website are yours. You may keep them with us or take them elsewhere.
If you already own a domain, it remains yours. If we register a new domain for your website, we register it in Ruberio's name and manage it for you.
On your request, we transfer that domain to you within five (5) business days, at no charge. A request by email to info@ruberio.com is sufficient, and no reason is required.
Hosting costs $10 per month. Hosting + care costs $149 per month and includes changes we make for you, as described under Changes we make for you.
There is no fixed term. You can cancel a monthly plan with one month's notice: your notice runs from the day you cancel, and the billing month in which it ends is your last one. After that, there are no more charges. When you leave, we hand over your files and, where we registered it, your domain. Your site stays online until the end of that last month.
You can edit the text and photos on your website yourself, on either plan. Changes you ask us to make have a size, and each size has a fixed price: Small $39, Medium $89, Large $249, and a second language $490. Our price list shows examples of each size. You see the size and the price before you send a change.
Hosting + care includes 6 points of changes per calendar month: a Small change counts as 1 point and a Medium change as 2 points. Unused points do not carry over. When a change no longer fits in that month's points, the list price applies. A Large change costs $125 on Hosting + care. A second language costs the same on both plans.
We fix our own mistakes and anything that is broken at no charge. A change of the phone number, email address or street address on your website is also made at no charge, after you confirm it by email.
A change that is not on the price list gets a fixed price from us within 48 hours, before we start. We only start once you have approved it.
Paid changes are charged to the payment card on file for your monthly plan, when you send or approve the change. Work starts once the payment has gone through. On Hosting, the change is done within three (3) business days of payment; on Hosting + care, within one (1) business day (counting from payment, if there was anything to pay).
If a payment does not go through, nothing is charged and we do not try again on our own. We send you a payment link, on screen and by email, and start once the payment has gone through.
Before we start, we may correct the size of a change. If it is smaller, you pay the lower price, and we refund the difference if you already paid. If it is larger, we ask you to approve the new price first and we never charge more without your approval. If we cannot make a change you paid for, we refund it.
When your website collects messages, bookings or review contacts from your customers, that data is yours: you decide what happens to it, and we handle it only to run your website and dashboard for you. Our Data processing addendum sets out how, and is part of these terms. If it conflicts with these terms about personal data, the addendum wins.
You choose who gets review emails. Only ask people who were your customers, and don't offer anything in return for a review.
We do not guarantee search engine rankings, a number of leads, calls or customers, or any amount of revenue.
We build your website to the Web Content Accessibility Guidelines (WCAG) 2.1, level AA, and test it before it goes live, with automated checks and by hand. No one can promise that a website meets every accessibility standard or that no one will ever make a claim, and we don't. Content you add or change yourself, and services from others that you add to your site, are your responsibility. If someone tells you about a barrier on your site, send it to us and we'll look at it with you.
If you don't have enough photos, we may create images for the look of your website. We never present them as photos of your work, your team or your customers, and we don't reuse them for other clients.
Until you buy your website, these images belong to us, like the rest of the preview. Once you have paid for your website in full, you may use them for your business for as long as you like: on your website, and elsewhere, such as in print, on social media or with another web designer. You may not sell them on, and you may not present them as photos of your real work, team or customers either.
We make these images with AI tools. In the United States, images made by AI alone generally can't be protected by copyright, so we can't give you exclusive rights to them, and someone else could make a similar image. What we do promise is that we don't reuse them for other clients.
After you pay for the preview, an AI assistant calls the mobile number you gave us to ask about your business. It identifies itself as an AI, tells you the call is recorded, and does not sell you anything. If you miss the call, it tries once more. After that, we email you.
If you buy the site, the assistant calls once more, within one business day, to set up your web address with you. You can also call us yourself whenever you're at your computer.
When you check the box at checkout, you agree to these calls about your website order, made with an AI voice and recorded. They are never sales calls. Say "stop" on any call, or email info@ruberio.com, and we stop calling you. We then handle your order by email.
When you call us, the same AI assistant answers, and those calls are recorded too.
We do our work with care. If something we do or fail to do causes you damage, we are liable only for direct damage, and in total for no more than what you paid us in the twelve months before the event that caused it.
We are not liable for indirect damage, such as lost revenue, lost profit, lost customers or missed jobs. We are also not liable for problems caused by services we don't control, such as your domain registrar, your email provider or an outage at our hosting provider. We keep your website online with care, but we can't promise that it is never unavailable.
These limits don't apply to damage caused by our intent or gross negligence, or where the law doesn't allow them.
You are responsible for what you give us. By sending us a logo, photos or texts, you confirm that you may use them, and you make sure that what your website says about your business, such as your prices and licenses, is correct. If someone makes a claim against us because of material you gave us, you cover that claim.
Our services are for businesses. By paying, you confirm that you are buying for your business, not as a private consumer.
Dutch law applies to these terms and to everything we do for you. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
If we disagree about something, email info@ruberio.com first. We answer within 48 hours and will try to settle it with you. If we can't, the dispute goes to the competent court in the Netherlands.
If we change these terms, we put the new date at the top of this page. What you bought stays under the terms that applied when you paid for it. For monthly plans, we email you at least 30 days before a change takes effect.
Questions about these terms? Email info@ruberio.com.